Contact
Questions about an order, a custom idea, or help picking the right square: write here and it comes straight to me, Zack. I usually reply within a day.
Other ways to reach me
- Email: hello@tinyhometown.com
- Already ordered? Reply to your order confirmation email. It keeps your order details together. Your order number starts with TH- and it's on your receipt and your order page. To change or cancel, write as soon as you can: I can change anything until printing starts.
- Several models? For teams and offices, see volume pricing or use the request form there.
- Where I am: Tiny Hometown, Vancouver, British Columbia, Canada. I run it as an online studio, so there's no shop to visit.
Quick answers
How long will my order take?
I make it within 5 business days. Tracked shipping then takes 2 to 6 business days in Canada, 3 to 8 to the US, 5 to 10 to the UK and 6 to 12 to Europe and Switzerland. The date next to the Buy button is worked out for today's order.
Where's my parcel?
Open the link in your receipt. Your order page shows where it's up to and, once it ships, the tracking number.
Something's wrong with my model.
If it arrives damaged or faulty, send a photo within 7 days of delivery and I'll make you a new one, free. See shipping and returns.
Do you ship outside Canada and the US?
Yes, free to the UK, Europe and Switzerland, and to Australia, New Zealand, Japan and many other countries for a shipping fee by size. The designer works anywhere OpenStreetMap has buildings. If your country isn't on the shipping page, write to me and I'll check.
Lost a gift card code?
The buyer's order page always shows it. If you can't find the link, write with the buyer's name and I'll send it.
- Delivery times and costs, damage and returns: Shipping and returns
- Ordering for a holiday: Holiday order-by dates
- How your data is handled: Privacy
- Everything else: the FAQ